Premium Services for mGear Users
mGear Support Service
If you’re using mGear in your production, this support service gives you
the confidence and technical backup to keep your pipeline running smoothly.
With an active support contract, you’ll have direct access to the mGear
development team for:
- ✅ Solving technical issues and blocking bugs
- ✅ Guidance on best practices, integration, and workflow design
- ✅ Priority fixes and production-level reliability
- ✅ Input into the future roadmap of mGear
What’s Included:
- Dedicated communication channel
A private Slack (or similar) space for direct and efficient communication. - Weekly meetings
Regular check-ins to review progress, resolve issues, or provide guidance. - On-demand support calls
Available when needed for urgent topics or deep-dive problem solving. - Fixed monthly price
No hourly tracking or extra fees — one clear monthly cost. - 6-month minimum contract
Structured for long-term consistency and sustainable support.
Support = Contribution
This service not only supports your production — it also helps fund the
ongoing development of mGear.
By subscribing to a support plan, you’re directly contributing to the growth,
maintenance, and evolution of the mGear framework for the entire community.
We encourage studios using mGear in production to consider this service
as both a strategic support tool and a way to give back to the ecosystem.
✅ Interested in a support plan?
Contact us at hello@mcsgear.com to request a proposal.
mGear Support Service FAQ
Who is this support service for?
This service is ideal for studios and teams using mGear in production who
need ongoing technical support, bug fixes, workflow guidance, and strategic input
on pipeline decisions.
What does the support include?
Support includes:
- A private Slack or similar communication channel
- Weekly meetings for updates, questions, or planning
- On-demand support calls when deeper discussions are needed
- Help with bug fixing, usage questions, integration advice, and more
- Input into the future development priorities of mGear
Do you charge hourly?
No. The support contract is based on a fixed monthly price, regardless of how
many questions or meetings are needed. This allows your team to reach out
freely without worrying about extra costs.
Is there a minimum commitment?
Yes. Support contracts have a 6-month minimum to ensure stable collaboration
and sustainable development planning.
Can we influence mGear’s development?
Yes. Support clients can submit requests and feedback that directly influence
the roadmap of future mGear features and improvements.
While not all requests are guaranteed, your input will be prioritized and
evaluated as part of the ongoing development process.
What happens if we stop the contract?
You’ll lose access to the private communication channels and direct support,
but you can continue using mGear as always under its open-source MIT license.
We also ensure that during the contract period, you receive full documentation
and guidance so that your team can remain self-sufficient going forward.
How does this support help the mGear project?
Support contracts directly help fund the ongoing development of mGear.
They allow us to allocate time to fix bugs, develop new features, maintain
compatibility with Maya and Unreal updates, and support the wider community.
It’s a way for studios to not only get priority support, but also give back
to the ecosystem that powers their production.
How do we get started?
Email us at hello@mcsgear.com with a short summary
of your project and support needs. We’ll follow up to schedule a discovery
call and send a tailored proposal.